Knowing What to Expect

You Ask - I Answer

What are the fees and the length of each therapy session?

The Australian Psychological Society recommends $280 for a standard psychology session. However, the practice aims to charge a reasonable rate at $230 per session with Jasmine. For a standard session with a provisional psychologist on placement, there's a reduced rate of $110.

Each session with a fully registered psychologist is 50 minutes long (or 60-min with a provisional psychologist). The clinician will then use 10 minutes after the session to tidy up session notes or reset the therapy room. All fees have to be paid in full on the same day the sessions are conducted. More information on provisional psychologists below.

Are there any rebates available for the therapy sessions?

Jasmine is a Medicare registered provider ( Please Note: sessions with a provisional psychologist is not covered by Medicare). If you are referred to Jasmine Loo Psychology under a GP Mental Health Treatment Plan (MHTP), you may receive partial rebates from Medicare for up to 10 sessions per year. The rebates are generally $89.65 per session (from 1 Jul 2021) but if you have reached the Medicare safety net threshold, you may be eligible for a higher Medicare rebate. Please make sure that you request for a GP referral letter and have it emailed or faxed (please do not post via mail) to the clinic prior to your first therapy session. Please ask your GP or Paediatrician for further information or visit


For those eligible for MHTP rebates, Medicare will pay for the rebates into your nominated bank account after you have paid for your session and if the claim is successfully processed. For more information, please visit

Telehealth sessions are now permanently covered by Medicare, in exactly the same way that in-person sessions are being covered using a Mental Health Care Plan. Telehealth used to be funded under Medicare only if you lived in rural or remotes regions specified by Medicare.

Have you used up your 10 psychological treatment sessions covered by the Better Access Initiative? 

Good news - You may just qualify for an additional 10 sessions under the Mental Health Treatment Plan from the 7th August 2020, with valid GP referral.  

The Australian Government will provide 10 additional Medicare subsidised psychological therapy sessions for people subjected to further restrictions in areas impacted by the second wave of the COVID-19 pandemic.

The additional Medicare subsidised sessions will allow people in eligible areas who have used their 10 sessions to continue to receive mental health care from their psychologist, psychiatrist, GP or other eligible allied health worker.

The new items will apply to people subject to public health orders restricting their movement within the state or territory issued at any time from 1 July 2020 to June 2022, and to people who are required to isolate or quarantine under public health orders.

Patients will be required to have a Mental Health Treatment Plan and a review with their GP to access the additional sessions. This measure will commence on Friday 7 August and be available until June 2022. This initiative was put in place to help ensure that Australians can continue to access essential mental health treatment and support at this difficult time.

More on the services of a Provisional Psychologist...

Our provisional psychologists are registered with AHPRA and PBA, and are students training under the support and supervision of our principal psychologist, Jasmine Loo. As such, they may discuss details of their clients’ cases with the principal psychologist to ensure that their approach is appropriate and that they are providing the best care possible for their clients.


At the end of the year/semester, the provisional psychologist might complete their placement at Jasmine Loo Psychology and leave the practice, or if they stay on after attaining full registration, their sessions will then be charged at the full psychologists’ rate. We will be happy to assist clients’ transition to another clinician if necessary.

Please note that provisional psychologists’ services are NOT eligible for Medicare rebates and are offered at a discounted rate (difference of $76.35 out-of-pocket fee per session compared to Jasmine’s sessions).

Can I use any other types of funding?

Currently, the practice only takes on clients intending to use Medicare rebates/NDIS self managed/private funds for their sessions because we are a small, self-sustaining practice trying our best to streamline our admin processes, so we can focus as much of our resources on providing our best care to our clients. Therefore, we will not be able to take on clients intending to use fundings such as, TAC, WorkCover, VOCAT, etc. 

Is there a cancellation fee?

We do have a late cancellation/ non-attendance policy. If you need to cancel or reschedule an appointment, please make sure that you provide at least 48 hours of notice in advance, in order to avoid being charge a late fee. This will also allow me to offer your appointment time to someone else.

After you have been booked in for a session, you will receive reminders in both the form of an email and a text message (SMS) 3 days before your appointment time, then another reminder in both forms 2 days before your appointment. More information can be found in the consent form that will be emailed to you before your first appointment.

Can I use my/my child's NDIS funding for the sessions?

The clinicians at this practice/the practice is NOT a NDIS registered provider. Jasmine can see some clients with self-managed NDIS plans but you would need to confirm with your NDIS coordinator that you can claim the session fees back from your funding. The clinic will not be taking on clients who are using (third-party) plan-managed NDIS funds at present.

Fees are to be paid in full by the client after the session on the day. After that, you can lodge a claim with NDIS using the receipt.

Can I use private health insurance?

If you have private health funds, please check with your private health insurance provider regarding your level of cover and procedures whereby you can claim rebates. Clients are expected to communicate with their own insurance providers as necessary for all relevant information and to process their own claims after payments are made. In general, clients would only need to upload the pdf of the paid invoice sent to them by the practice onto the app of their private health insurance provider to make a claim.